Who we are
ARCHX GLOBAL is a merchant exporter and sourcing partner based in Pune, Maharashtra, India, sourcing spices, herbs, seeds and dehydrated products from Indian suppliers against buyer requirements. This policy explains how we handle information you share with us through archxglobal.com, our enquiry forms, email, and WhatsApp. If you have any questions, write to us at info@archxglobal.com.
What we collect
We only collect the details you choose to give us when you request a quote or get in touch. That usually means:
- Your name and company name
- Country, email address, and phone or WhatsApp number
- Your requirement — product, quantity and unit, grade or quality standard, specification, packing format, destination port, delivery timeframe, and any documents or certifications you need
- Anything else you include in your message
We do not run advertising trackers or sell any of this information. Our website may record basic, anonymous visit statistics (such as which pages are viewed) to help us improve it.
How we use it
We use your details for one purpose: to respond to your enquiry and manage the trade relationship that follows. That includes preparing quotations, arranging samples and shipments, handling export documentation, and staying in touch about your orders.
Who we share it with
We share information only when it is genuinely needed to complete your order — for example with our sourcing and processing partners, freight forwarders, customs agents, or banks. We share the minimum required, and we ask these partners to protect your information. We may also disclose information where the law requires it.
How long we keep it
We keep enquiry and order records for as long as we have an active relationship with you, and afterwards only as long as needed to meet legal, tax, and trade-documentation obligations. You can ask us to delete your details at any time.
Your choices
You can ask us to see, correct, or delete the personal information we hold about you, or ask us to stop contacting you. Just email info@archxglobal.com and we will act on your request promptly.
Third-party services
Our enquiry forms are delivered to our inbox through a form-handling service, and our contact page shows a map from OpenStreetMap. These providers process only what is needed to deliver those features. Links to other websites are outside our control, and this policy does not cover them.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised. Significant changes will be reflected on this page.
Contact
ARCHX GLOBAL · Pune, Maharashtra, India
Email: info@archxglobal.com · Phone: +91 80550 00270